Terms of Service
The terms that apply when you shop with NordWolf.
Please review these terms before using our website or placing an order. By shopping with NordWolf, you agree to the conditions outlined on this page.
Welcome to NordWolf
These Terms of Service apply to your use of the NordWolf website and any order placed through our online store.
NordWolf offers made-to-order leather jackets, coats, and custom leather pieces. Because many products can involve sizing, personalization, colour options, or custom details, customers are responsible for reviewing product information carefully before placing an order.
For questions about these terms, email us at support@thenordwolf.com before placing your order.
Terms at a glance
These points summarize the most important conditions customers should understand before ordering from NordWolf.
Key terms to understand
These points help explain how NordWolf orders, custom products, and customer responsibilities are handled.
Product Details
Please review product descriptions, sizing details, colours, customization notes, and production timelines before checkout.
Made-to-Order Items
Many NordWolf pieces are prepared after the order is placed and may require production time before shipping.
Customer Responsibility
Customers are responsible for providing accurate sizing, shipping, customization, and contact information.
Terms of service details
Below are the main terms that apply when you visit our website, place an order, or communicate with NordWolf.
Use of our website
By accessing or using the NordWolf website, you agree to use the site for lawful purposes only. You must not use the website in a way that may damage, interfere with, or misuse our store, systems, content, or customer experience.
Product information
We aim to present product details, photos, descriptions, prices, customization options, and availability as accurately as possible. However, colours, textures, and finishes may appear slightly different depending on screen settings, lighting, photography, and material variations.
Pricing and availability
Product prices, shipping rates, availability, promotions, and customization options may change without notice. We reserve the right to update, modify, or discontinue products or services at any time.
Orders and payment
When you place an order, you agree that the information provided is accurate and complete. Orders are subject to payment authorization, product availability, fraud checks, and confirmation of any required custom details.
Custom and made-to-order products
Many NordWolf products are made to order or can be customized. Customers are responsible for providing accurate measurements, colour selections, personalization details, and customization instructions.
Once production begins, custom, personalized, or made-to-measure items may not be eligible for cancellation, return, or exchange unless there is a production issue, defect, or confirmed order error.
Sizing and measurements
Customers are responsible for reviewing the size guide and providing accurate measurements for custom-sized orders. If you are unsure about sizing, please contact us at support@thenordwolf.com before placing your order.
Shipping and delivery
Shipping timelines depend on production time, destination, carrier service, customs processing, and other factors outside our control. Made-to-order production time is separate from shipping time.
Please review our Shipping Policy for more details.
Returns and exchanges
Return and exchange eligibility depends on whether the item is standard, custom, personalized, or made to measure. Please review our Return and Exchange Policy before placing your order.
Customer communication
Customers are responsible for providing accurate contact information. If we need to confirm custom details, sizing, shipping, or order information, delays in response may affect production or delivery timelines.
Intellectual property
All NordWolf website content, including brand name, copy, visuals, product descriptions, graphics, and design elements, may not be copied, reproduced, or used without permission.
Limitation of responsibility
NordWolf is not responsible for delays, losses, or issues caused by incorrect customer information, carrier delays, customs delays, misuse of products, improper care, or circumstances outside our reasonable control.
Updates to these terms
We may update these Terms of Service from time to time. The version published on this page applies when you access the site or place an order.
Contact
If you have questions about these terms, product details, sizing, shipping, returns, or custom order conditions, email NordWolf at support@thenordwolf.com before placing your order.
Please review before ordering
Because NordWolf offers made-to-order and custom leather pieces, please review product details, size guidance, shipping timelines, return rules, and customization notes carefully before placing your order. If anything is unclear, contact us at support@thenordwolf.com.
Have a question before checkout?
Contact NordWolf if you need help understanding sizing, customization, shipping, returns, or any product-specific details before ordering.