Shipping Policy
Clear shipping details for made-to-order leather pieces.
NordWolf products are often made after the order is placed, so production time and shipping time are handled separately. Please review this page before placing your order.
How NordWolf shipping works
Thank you for shopping with NordWolf. Most of our products are made to order, which means your item is prepared after your order is placed.
Production time may vary depending on the product, size, customization, material availability, and current order volume. Shipping time begins after production is complete.
Once your order ships, tracking details will be shared where available. For shipping questions, email us at support@thenordwolf.com.
Shipping at a glance
Here are the most important things to know before placing a NordWolf order.
What to expect
Because every order may involve different product and customization details, delivery timing can vary.
Order received
Your order is placed and reviewed for product details, sizing, and customization notes.
Production begins
Your made-to-order item is prepared according to the selected style and confirmed details.
Shipped after completion
Once production and quality checks are complete, your order is packed and shipped.
Shipping policy details
Please review the following information carefully before completing your order.
Made-to-order production time
Most NordWolf products are made to order. This means your item is prepared after your order is placed. Production time may vary depending on the product, size, customization, and order volume. Estimated production timelines should be listed on product pages where applicable.
Shipping locations
We currently ship to Canada and the United States. International shipping may also be available depending on the destination.
Shipping rates
Shipping rates are calculated at checkout based on your delivery location and selected shipping method.
Delivery time
Delivery times vary depending on destination, courier service, customs processing, and seasonal delays. Shipping time begins only after production is complete.
Customs, duties, and taxes
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges required by their country. These charges are not included in the product price unless clearly stated at checkout.
Incorrect shipping information
Please make sure your shipping address is correct before placing your order. NordWolf is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
Lost or delayed packages
If your order appears delayed, please contact us at support@thenordwolf.com and we will help review the tracking information. Once a package is handed to the shipping carrier, delivery timelines may be affected by factors outside our control.
Important shipping note
Production timelines and delivery timelines are separate. If your product is made to order, please allow time for your piece to be prepared before it is shipped. For urgent orders or shipping questions, contact us at support@thenordwolf.com before placing your order.
Have a shipping question?
Contact NordWolf with your order number, product name, and shipping question. We will help review your order details where possible.