Return and Exchange Policy
Clear return guidance for standard and custom leather orders.
NordWolf creates made-to-order leather jackets, coats, and personalized pieces. Please review this policy carefully before placing your order.
Our return approach
We want you to feel confident when ordering from NordWolf. Because many of our products are made to order or customized, return eligibility can depend on the type of item purchased.
Standard, non-custom items may be eligible for return or exchange if they meet the conditions below. Custom, personalized, and made-to-measure products are usually final sale unless there is a defect, damage, or confirmed order error.
To request a return or exchange, email us at support@thenordwolf.com with your order number and a short explanation of the issue.
Before requesting a return
Please check whether your item is standard, custom, personalized, or made to measure.
Return eligibility at a glance
These three points cover the most common situations customers should understand before ordering.
Standard Items
Non-custom items may be eligible for return or exchange if they are unused, unworn, and in original condition.
Custom Orders
Custom, personalized, and made-to-measure pieces are usually final sale because they are created for your order.
Order Issues
If an item arrives damaged, defective, or incorrect, email photos and order details for review.
Return and exchange details
Please review the full policy details below before completing your order.
Standard items
Standard, non-custom items may be eligible for return or exchange if all conditions are met.
- The item is unused and unworn
- The item is in its original condition
- The item is returned with original packaging, where possible
- The return request is made within 14 days of delivery
Custom and personalized items
Custom, personalized, and made-to-measure items are created specifically for your order. These items are usually final sale and are not eligible for return or exchange unless there is a valid issue.
- The item arrives damaged
- There is a production defect
- The wrong item was sent
- There was an error with the confirmed customization details
Sizing issues
Please review the size guide before ordering. For custom sizing, customers are responsible for providing accurate measurements. If you are unsure about sizing, contact us at support@thenordwolf.com before placing your order.
Return shipping
Customers may be responsible for return shipping costs unless the return is due to a defect, damage, or order error.
Damaged or defective items
If your item arrives damaged or defective, please email support@thenordwolf.com within 14 days of delivery with your order number and clear photos of the issue.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method.
Exchanges
Exchanges may be available for eligible standard items. Custom and personalized items are generally not eligible for exchange unless there is a confirmed issue with the order.
How to request a return or exchange
Email support@thenordwolf.com with your order number, product name, reason for the request, and photos if the item is damaged, defective, or incorrect.
Important custom order note
Because custom and made-to-measure pieces are created specifically for your order, they are usually not eligible for return due to preference, sizing errors from incorrect measurements, or change of mind. Please email us at support@thenordwolf.com before ordering if you need help confirming details.
Need help with a return or order issue?
Contact NordWolf with your order number, photos if applicable, and a short explanation of the issue. We will review your request and respond with next steps.