Privacy Policy
How NordWolf handles your information.
Your privacy matters to us. This page explains the types of information NordWolf may collect, how it may be used, and how we work with trusted service providers to operate our store.
Our privacy approach
NordWolf respects your privacy. When you visit our website, place an order, contact us, or subscribe to our emails, we may collect information needed to process orders, provide customer support, improve our website, and communicate with you.
This may include your name, email address, shipping address, billing information, order details, device information, and communication preferences.
For privacy-related questions, you can contact us at support@thenordwolf.com.
Privacy at a glance
We collect information only when it helps us operate the store, process orders, support customers, or improve the shopping experience.
Key privacy points
These points summarize how customer information is generally used by NordWolf and our store systems.
Order Processing
We use order and shipping details to process purchases, confirm custom details, and deliver products.
Customer Support
We use contact details and order history to answer questions and support sizing or custom order requests.
Store Improvement
We may use analytics and website information to understand store performance and improve the shopping experience.
Privacy policy details
Below is an overview of how NordWolf may collect, use, and manage customer information when you visit our store, place an order, contact us, or subscribe to updates.
Information we may collect
When you use our website, place an order, contact us, or join our email list, we may collect information required to provide our services.
- Name and contact details
- Email address and phone number, where provided
- Shipping and billing address
- Order details and product preferences
- Custom order notes and measurements, where provided
- Website usage and device information
How we may use your information
We use customer information to operate NordWolf, process orders, communicate with customers, improve our website, and provide support.
- Process and fulfill orders
- Confirm custom order details
- Send order updates and shipping information
- Respond to customer questions
- Improve website experience and store performance
- Send marketing emails if you choose to subscribe
Payments and security
Payment information is processed securely through Shopify and supported payment providers. NordWolf does not directly store full payment card details.
Third-party service providers
We may use trusted service providers to operate our store, process payments, ship orders, send emails, analyze website performance, and provide customer support.
These providers may process information as needed to perform their services.
Marketing communications
If you subscribe to NordWolf emails, we may send updates about products, custom order options, promotions, and brand news. You can unsubscribe from marketing emails using the unsubscribe link in the email.
Cookies and analytics
Our website may use cookies and analytics tools to understand website traffic, improve store performance, remember preferences, and support marketing or advertising features.
Your privacy choices
You may contact us to ask questions about your personal information, update your details, or request support related to privacy preferences where applicable.
Contact
For privacy-related questions, customer information requests, or communication preference support, email NordWolf at support@thenordwolf.com.
Your privacy matters
We use customer information to operate our store, process orders, provide support, and improve your shopping experience. If you have questions about your information or communication preferences, contact us at support@thenordwolf.com.
Questions about your information?
Contact NordWolf if you have questions about privacy, customer information, orders, or communication preferences.