Yes. Most NordWolf pieces are made after the order is placed. This allows us to offer more flexibility with sizing, colours, and personalization.

Yes. You can select a standard size or contact us with your body measurements for custom sizing support. For the best fit, we recommend sharing chest, waist, shoulder, sleeve, and jacket length measurements.

In many cases, yes. Colour options depend on the product and material availability. Email us at support@thenordwolf.com before ordering if you want a colour that is not listed.

Yes, personalization may be available depending on the product. Options may include initials, name placement, embroidery, patches, lining changes, or other details.

Because most pieces are made to order, production time can vary by product and customization level. A typical production estimate should be shown on the product page. Shipping time begins after production is complete.

Yes, NordWolf ships to Canada and the United States. International shipping may also be available depending on location.

Returns depend on the type of order. Standard, non-custom items may be eligible for return if they meet our return policy. Custom, personalized, and made-to-measure orders are usually final sale unless there is a defect, production issue, or order error.

Please review the size guide carefully before ordering. If you are unsure, contact us before placing your order. For custom sizing, accurate measurements are very important.

If production has not started, we may be able to cancel the order. Once a custom or made-to-order item has entered production, cancellation may not be possible.

Keep your jacket away from excessive moisture, direct heat, and harsh chemicals. Store it on a wide hanger in a cool, dry place. For cleaning, use a professional leather cleaner.

You can contact NordWolf through our Contact page or email us directly at support@thenordwolf.com. For faster support, include your order number, product name, sizing details, and any customization notes.